Shipping policy
Shipping Policy
How Our Shop Works Fern and Owl is a curated shop powered by Shopify Collective. All products are fulfilled directly by our trusted supplier partners — we carefully select each item and supplier, but orders are shipped from the supplier's location rather than a Fern and Owl warehouse.
Processing Time Orders are typically processed within 1–3 business days. Some items, such as our Blind Date with a Book, may require up to 3–5 business days for assembly before shipping.
Orders are reviewed and processed Monday-Friday during business hours (9am-5pm PT). Orders placed after hours, on weekends, or on holidays will be reviewed the next business day. Please note that many of our products are fulfilled automatically by our supplier partners and may be reviewed and processed sooner than the above timeframe.
Shipping Times Once your order has been processed, estimated delivery times are:
- Standard Shipping: 5–10 business days
- Expedited Shipping (where available): 2–5 business days
Please note that delivery times are estimates and may vary depending on your location and carrier availability.
Multiple Shipments If your order contains products from different suppliers, items may arrive in separate packages and at different times. You will receive tracking information for each shipment.
Tracking Once your order ships, you will receive a confirmation email with tracking information so you can follow your package every step of the way.
Shipping Delays Fern and Owl is not responsible for delays caused by carriers, weather, or other circumstances outside our control. If your order is significantly delayed, please contact us and we'll do our best to help.
Questions? If you have any questions about your shipment, please reach out to us at hello@fernandowl.com.